Carrier Pre-Select - Frequently Asked Questions

Q. Do I have to change my telephone number?

A No, there is no change to your current set up at all. We simply transfer your service on a like for like basis.

Q Will there be any disruption to service?

A The transfer is completely seamless. There is no need for an engineer to visit, no need to install any equipment or program your Telephone system. We are just switching the calls over at the BT Exchange by Carrier Pre Select (link to CPS page). You don’t have to do anything..

Q If I have a fault who do I call?

A Ecocall. You have a dedicated Client Services Manager who will take ownership of resolving any issues you have with your service. We become your single point of contact. t services team are on hand to deal with any problems that may occur with your Ecocall account. The phone number that you need to know is 0845 4567 801. You will be dealt with by a real person, and there is no automated answering system or divert to voicemail..

Q - How can Ecocall be cheaper than BT?

A.Ecocall's uses the most UK's most efficient network operators. We use group buying power to give our clients the same rates normally only enjoyed by much higher spending companies.

Q Will I still get a bill from BT for Line rental?

A In most cases no, as you will transfer your BT Line rental to Ecocall to as well (to receive up to 25% saving over BT). The only instance in which you will continue to be billed by BT is if you have outstanding contractual obligation with BT e.g. Many ISDN30 lines are in a 5 year contract with BT.

Q How can Ecocall be cheaper than my current provider?

A Ecocall's uses the most UK's most efficient network operators. We use group buying power to give our clients the same rates normally only enjoyed by much higher spending companies

Q What will my bill look like?

A You receive your bill in a format to suit you. Our paper format bills give a top level summary, we can email you full call itemisation details and al of our customers receive free access to online billing system Webabillty. For information on online billing click here

Q Can Ecocall look after my other communications services as well?

A Yes! Thousands of our customers use us for all aspects of their communications, meaning you have a single pint of contact for all services, maximising your cost savings and minimising your admin time. For more information on our other services click here

Q I have suffered problems I the past with other suppliers. What makes you different to other suppliers?

A Here are a couple of reasons why we believe Ecocall is better than our rivals:

• We are not just amongst the very best in the market on price, we also pride ourselves on the quality of our account management and customer service, from the first point of contact, right through your life with us as a customer. As result, we hardly ever lose a customer.
• Ecocall only uses Tier 1 network operators, meaning you will always be supplied through a World Class partner.
• The company is financially stable and, unlike many of our competitors, is not in the market for a takeover. We have the backing of our parent company Carphone Warehouse, a FTSE 250 member
• Ecocall has a resilient network and a good, long-standing knowledge of the telecommunications market
  

Q Will connecting to BT effect my broadband connection?

A No. Even if you switch over to Ecocall's network, you are still able to use your broadband connection with your current broadband service provider. The broadband connection is run down a separate analogue line, meaning there will be no effecting problems.

Q How can I be assured that Ecocall can continue to supply the best cost effective products in the future?

A Ecocall has a successful and expanding product development team that is continuously looking at how to develop the company further and offer the best products to our customers. There is a continuing product program to enhance and promote new products to our customers. There is also a significant investment being made by Ecocall into new technologies, e.g. VoIP Services, and staff, in order so it can continue to deliver leading edge product and services.

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