Global Inbound Services (GIS)

Advanced services like Global Inbound Services add a new dimension to the control of inbound calls.
Global Inbound Services increase your flexibility, maximise your resources and minimise customer delay, increasing efficiency and customer satisfaction.

Global Inbound Services allow you to handle calls at more than one site, split incoming calls to match staff shifts, or route calls at different times.

The termination point of these calls are not solely limited to the UK, these calls can be routed to termination points worldwide.

The service options include:

	Telebusiness Services enhanced with sophisticated and intelligent routing.
	Time routing - route to different sites or agents, depending on when the call is received
	Point of origin - route by originating telephone number depending on the originating country, area or city.
	Network call redirect - re-route calls on busy or no-answer.

Global Inbound Services are also not simply limited to inbound International Freephone numbers.

The numbering options include:

	International Freephone / Toll Free
	International Shared Cost (e.g. local rate 0845, national rate 0870)
	International PSTN (Using a local country specific number. E.g. – 020 7654 1234 for London)