Online Call Statistics

ECOCALL’s on-line call statistics provide our customers with the ability to analyse the effectiveness of campaigns and efficiency of customer service initiatives.

These on-line reports can be utilised for incoming calls and have been designed to provide relevant information for key areas.

Vital statistics to monitor inbound call activity

One of the most sophisticated management reporting products available today; our services enable you to examine exactly what is happening to your call traffic on a regular basis. Call data is continuously updated, giving your Call Centre Manager the ability to quickly monitor the performance of the team and act upon it.

Benefits you can't ignore:

	Improve your agents' call-handling effectiveness by monitoring their performance as it happens, enabling you to act instantly on the information
	Unlimited secure online access, password protected for authorised personnel
	Multiple users can be configured to use a single account and other access options include restricted “read-only” access
	View the volume and time of calls received, as well as the number of calls answered, engaged or missed
	Analyse information by day or month, or historical data for comparison purposes
	View geographic analysis reports, which show the areas where calls are received from, including call success rates
	Instantly modify many aspects of your service