Premium Rate

ECOCALL's Premium Rate Services (090X) enable you to distribute business information services to a far wider audience - whether that's your core business or simply part of your customer service operation - without the operational billing overheads this normally means. You have an opportunity to generate more revenue from the services you provide.

Simply use a number from our range of Premium Rate numbers or take advantage of Number Portability to move your current number from BT and other providers. We'll then route calls to your designated destination - a call centre, helpdesk or even recorded message. Callers are charged via their normal telephone bill and ECOCALL passes a substantial proportion of this charge to you. Organisations typically use ECOCALL Premium Rate to offer specific business services such as insurance advice, tax consultancy, IT services or stock market information; their customers use the service to call for additional information on products, for timetable information, and helpdesk technical support.

	Callers have fast and easy access to your business information services, at assured levels of quality and reliability
	Charging flexibility means you can choose from a range of per minute rates, enabling you to choose the appropriate service charge
	Increase the efficiency (and cost-effectiveness) of marketing campaigns by using Premium Rate numbers for advertising response capture, competitions and games
	Supplied directly over ECOCALL lines or indirectly over your existing lines
	Fully itemised monthly statements show breakdown of calls received by Premium Rate number, date, time and duration

Premium Rate Numbers are ideal for Companies who offer:

	Information services
	Technical help lines e.g. computer software
	24 hour help lines
	Ticket booking lines
	Internet service providers
	Competition lines
	Voting lines
	Order lines

The benefits can be:

	Revenue generation - You earn an agreed portion of the revenue generated from each call to your numbers.
	Customer Relationship Management Our flexible routing options and additional contact centre solutions mean that all calls can be answered.
	Cost Savings revenue share from the calls can be used to help fund telephone support services and campaign fulfilment such as glossy brochures videos and CDs etc.
	Other benefits that might already be covered in the 0800 etc portion.
	Higher response rates and increased customer satisfaction.
	Your customers have one number to dial from anywhere in the country to get the help, support and information they need.
	Calls are distributed efficiently and professionally with intelligent call routing.
	Call volumes and patterns can be monitored using detailed management information - especially useful for tracking the success of marketing campaigns.