| More
from the ‘Spotlight’ Conference
Last week’s e-Bulletin gave news
of the presentations given in the first session of the recent
ADF ‘Spotlight’ Conference, here we
have the second session’s speakers contributions.
SPEAKER REVIEW – The 2nd Morning
Session – Customer needs analysis
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| Jerry Bart of Ecocall |
Kicking off the afternoon session
was Jerry Bart. Well-known from his days at Saxon Automotive, Jerry is now at Ecocall,
the telecoms provider who, through their contracts with automotive
companies, support our trade charity, BEN. Claiming to be totally
‘untechie’ as far as telephone systems were concerned, Jerry
nevertheless managed to provide some useful rules for the assessment
of charges and providers’ contracts. His golden rule was; if
you’re with BT, then change, everyone is cheaper than BT!
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| Michael Gillespie of Cobbetts |
Michael Gillespie, of law firm
Cobbetts, is well-known in West Midlands legal and business
circles and, as can be seen from his photograph, displays a
remarkable resemblance to a certain historical figure. As he
said on opening his speech, “Please be warned, I can lip-read
anyone saying ‘looks like Abe Lincoln’ at a hundred metres!”
However, in a entertaining and
amusing presentation, Michael also managed to put across the
key points of managing employment law in his talk entitled,
‘To sack or not to sack, that is the question’. He reminded
delegates of a sign often seen by railway lines, ‘Stop, Look,
and Listen’, and he advised his audience to use that as a useful
guide to handling disciplinary and dismissal matters.
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